FLAT SHIPPING POLICY:

All domestic shipments to the 48 states via UPS Ground will be given to order over
1: $ 9.99 (excluding display, extension, and wigs)
2: $ 700.00 for any order with Hair Extensions, Wigs catagories

Follwoing Conditions are additional for Flat Shipping 
Alaska & Hwaii
1: Eligible on any size order at $9.99
2: Total must exceed $ 1,000.00 aftrer all eligible discount, credits, and deductions have been calculated

East Coast | Expedited Shipping  
1. Order must be submitted before 10 A.M.
2. Transit Time : Business day, Monday ~ Friday excluding holidays or weekend
3. Next Day Air : May used during holiday season

We Reserve the right to change/discontinue any and all promotinos at any time without prior notice.
We are unable to ship to APF/FPO/AND P.O. Box Addresses.

 

FAQS

 

 

 

can i stop by at your location?

 

We love to chat with you either in our office or warehousing/distribution service location, but our foots are always moving at speed of light in order to serve you better and keep up with our service businesses for other companies. Sorry, but no. :'(

 

 

 

  • First, We do not have a showroom, sample display, or sales support for walk-in
  • Second, All of our products are organized in the warehouse and keep spinning around, so customer can't actually come in search inside of boxes
  • Third, Our distribution/invetory strategies are ship fast & control inventory better without sacrificing accuracy and time. This is one of reason why we could offer you at lowest price possible and ship as fast as bolt of lighting

 

 

 

 

 

 


 

WHEN WILL MY ORDER SHIP?

 

All orders are processed and shipped within 48 business hours (excluding holidays and weekends). You will receive a confirmation email with tracking number once it ships. Don't forget to add usto your email contacts to be sure our emails are not missed and sent to your junk box!

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HOW DO I TRACK MY PACKAGE AFTER IT HAS BEEN SHIPPED?

 

You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package. 

or

  • Log in to your account
  • Click Order Status
  • Click Track It button

 

WAS I CHARGED TWICE?

 

When your order is placed, a temporary hold is placed on your account which you will see as a pending charge on your account. Once the temporary hold is removed, you will only be charged for what is shipped from our warehouse and the pending charge drops off of your account. Please note, your banking institution may require additional days to process and remove this transaction from your account.

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WHY DO I GET ERROR MESSAGE WHEN I CHECK OUT?

 

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos.

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I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

 

If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 business hours (excluding holidays and weekends), and once our warehouse has processed your order, we will be unable to make any changes.

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WHY WAS MY ORDER CANCELLED?

 

Our team will reach out to you if we need more information to process your order. We will cancel the order if we do not get a response back within 3 days. Please add usto your email contacts to be sure our emails are not missed and sent to your junk box!

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CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?S

 

All items purchased on sale or marked down cannot be returned or exchanged. For our full return & exchange policy,click here.

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WHAT IS YOUR RETURN POLICY?

 

We want you to love what you ordered, but if something isn't right, please see our policy below for returns and exchanges.

    • Return & Exchange Detail
    • Merchandise must be returned with the original receipt within 3 days of the receiving date
    • Merchandise must not be damaged, worn, altered or washed
    • Merchandise must have all tags attached
    • Final Sale items may not be returned
    • All accessories, including jewelry, cosmetics, fragrance, eyewear, belts, ties, headwear, gloves, scarves, handbags,bodysuits, swimwear and intimate wear, are FINAL SALE and cannot be returned for a refund or exchange
    • When returning or exchanging shoes, please DO NOT use the shoe box as the shipping box. Please package the shoes in their original shoe box and then in the original shipping box and avoid defacing the shoes box with writing, tape, etc. Failure to do so may result in a $6.00 charge being applied to your return. Upon receipt of your return, we will process your refund within 2-3 business days. Return shipping charges are non-refundable.

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HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

 

Please allow up to 2-3 business days for your package to be delivered back to our warehouse. Upon receipt of your return, your refund will be processed within 2-3 business days (excluding holidays and weekends). You will receive a confirmation email once your return has been processed.


WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION?

 

Your order confirmation may have made its way to your junk box! Please add our emailto your email contacts so that you don't miss out on important messages from us.

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CALIFORNIA PROPOSITION 65 WARNING

The products sold on this e-commerce website contain a chemical known to the State of California to cause cancer and birth defects and other reproductive harm.

Belts, footwear, purses, handbags, wallets, clutches, and/or totes made of vinyl, imitation leather, and/or leather material contain lead and/or other substances that are known to the State of California to cause cancer, birth defects and other reproductive harm.

Brass and bronze hardware and household products, and painted glass products contain lead and/or other substances that are known to the State of California to cause cancer, birth defects and other reproductive harm.

Galvanized metal and some of its constituents contain lead and/or other substances that are known to the State of California to cause cancer, birth defects and other reproductive harm.

Painted glassware products contain lead, cadmium, and/or other substances that are known to the State of California to cause cancer, birth defects and other reproductive harm.

Further information regarding California Proposition 65 may be obtained online by visiting: http://www.oehha.ca.gov/prop65.html.

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order was backordered, will i be charged full amount shown on order?


No. Your final charge would be less than authorization, only if your order is partially shipped. We will never charge more than what we shipped.

 

 

    • Authorization charge will be dropped from your credit/debit card account within 3-5 business days depends on your bank policy.
    • Only final invoice amount will be charged to your account
    • i.e. 1. Authorization amount $350.00 - merchant wishes to know if there is adquate funds in account or buyer has enough credit to purchase.
    • i.e. 2. If your order goes out as partial shipment $300.00 - this isgoing to be final charge to your account.

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possible to know what's in-stock or not?


It is possible, but you need to give us some times to find out.

 

 

 

    • This will delay your order process.
    • We DO NOT & CANNOT promise same day shipping by you requesting this.

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