FLAT SHIPPING POLICY:

All domestic shipments to the 48 states via UPS Ground will be given to order over
1: $ 9.99 (excluding display, extension, and wigs)
2: $ 700.00 for any order with Hair Extensions, Wigs catagories

Follwoing Conditions are additional for Flat Shipping 
Alaska & Hwaii
1: Eligible on any size order at $9.99
2: Total must exceed $ 1,000.00 aftrer all eligible discount, credits, and deductions have been calculated

East Coast | Expedited Shipping  
1. Order must be submitted before 10 A.M.
2. Transit Time : Business day, Monday ~ Friday excluding holidays or weekend
3. Next Day Air : May used during holiday season

We Reserve the right to change/discontinue any and all promotinos at any time without prior notice.
We are unable to ship to APF/FPO/AND P.O. Box Addresses.

 

 

return & exchange policy

Welcome!  All SALES ARE FINAL!

 

We take great pride in our reputation for high quality and excellent value and in order to keep our PRICE as low as possible, we normally do not accept return or exchange.  In any case, if items are damaged (during transportation), we will assist you with a prompt replacement of your returns(s) or inventory doesn't permit; then you will be given a store credit.

All return must be notified within 3 days of delivered date & be shipped out to us right away once it is approved. it must be accompanied by RMA number, or RMA form, or copy of your invoice.(WE DO NOT SEND REUTRN LABEL)

Contact us to obtain RMA by email, chat.  phone (Note: No hard feeling! but please try to avoid phone if possible)

If you cannot obtain a RMA form(or number), Please include a copy of your invoice and write it on the top right corner.

*Please Note: we will not repair, replace, or substitute any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification(hand-adjustment), attempted repair, negligence, or misuse.*

*No credit, exchange, refund before items were returned and fully inspected by us*

 

 

General packaging and return information

*No credit, exchange, refund before items were returned and fully inspected by us*

- PLEASE!!  Items that have been displayed, offered for sales, without packaging or marked in any way -  aren't returnable

- Account will be credited or exchanged once items are fully returned in a good condition.

- Along with an RMA form, package your return a secure box

- Ship by using usps, ups, or any other legitimate shipping company. (Please note any shipping return expense is your expense)

- We don't send return label

- Return Grace period is 3 days from the delivered date.

- We aren't responsible for any lost or damange package(s), so please ship your package insured with tracking for your safety

- Any returns receive due to poor package, will not be honored

- Any returns with no items code or invoice number, will not be honored

- Items must be in original condition, otherwise won't be honored (Please no marking on packaging, remove price tags(or stickers), etcs)

- Unauthorized return, wrong items, not original condition items would be shipped back at buyer's expense

- For any return due to failure delivery, i.e., multiple delivery attempts, insufficient address information, or delivery refusal, you will be issued a store credit for the amount of the purchase, minus original shipping cost as well as 20% restocking fee

- Return as store credit or Exchange for same items only

- keep your shipping receipt until you have fully received your credit

- shipping fee(both ways) won't be given as store credit or refunded 


Restocking Fees

Please note that our restocking fee is 20% from invoice amount

1. For any reason you didn't like our product & wish to return

Eligible - was shipped under your freight account / no freeshipping promo

Fee -  if amount exceed or above $50.00, there will be 20% restocking fees

i.e. -  $50 x 20% = $10 is restocking fee

2. Any return under free shipping promotion

Fee - Cost of freight will be deducted

Fee - Return amount above $50 ,  20% fee will be applied

Note - If return amount is less than $50, only freight charge

i.e. -  If cost was $15.00, it will be deducted (all will estimated fee will be done by ups)

 

How to return or exchange
All return must be in original condition :
  • - Please make sure item(s) is in original sellable condition meaning they weren't sold to your customers, no marking, no tagging, in the vinyl packge;
  • - Wrap them up each in secure burbles we have sent you along the package;
  • - Please try to use the box we have shipped otherwise please use strong secure box to prevent any damange;
  • - Contact us for RMA number via chat, email. email is normally fastest way.
  • - Please include RMA number or copy of invoice after confirmation with us
  • - Tape the box and take it to shipping agent; i.e., UPS, Fedex, USPS, DHL
  • - May be a good idea to obtain a tracking information (UPS, Fedex - comes with tranking #)
  • - We do not offer (or print) any return shipping label *unless we shipped wrong item code/dead on arrival*
  • -

Thank you!

 
 
Our return address

ALAN FISHER INC
3183 Wilshire blvd, #196-A4
Los Angeles, California 90010 USA
1-213-986-9966




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